I’ve always promised myself I would share ideas involving the advancing principles and innovation surrounding Customer Experience once my network reached 1,000 individuals. Now, that we are about to celebrate our 20 year anniversary at TPG, with a LinkedIn network community greater than 1300 people and a Customer Experience client & partner community that exceeds more than 4,000 people, the promise is becoming a reality […]
The purpose for establishing this communication is to help our community sort through the “noise.” There are so many ideas floating through cyberspace, some based in sound science or experience and others simply a fleeting thought. With so much information, how does a busy professional digest that which is meaningful to his or her business?
Separated from the clutter, we aspire to share thought leadership on topics driving the Customer Experience movement around the world, with each topic stemming from a foundation of sound science and proven statistics. Each blog will be designed to inspire thought and share knowledge gained from 20 years on the active ‘front lines’ of the Independent Quality Assurance/Customer Experience movement.
Look for the first topic to focus on the government’s impact on Customer Experience and Retention efforts, in particular unintended consequences stemming from the CPFB and Healthcare reform, and how to re-craft customer dialogues to truly serve the consumer.
I hope you find the topics relevant and the insight valuable to your business priorities!
In the spirit of sharing and progressing the Customer Experience movement,