“Perception is your Customer’s Reality.”

– Global Financial Product and Services Company –

Driving a global business for business customer experience engagement strategy that is both consistent and flexible to the needs of each of its different countries / markets is not as simple as it sounds. Spend time with members of this global leadership team responsible for Latin and North American market leadership and learn how we are taking our customer experience methodology from country to country with the results to follow.

– Global Entertainment Brand –

This magical brand has been on a multi-year customer journey developing a best-in-class personalized vacation and entertainment experience. We will discuss an incentive strategy for our customer teams that works, benefiting our guests while enabling a personalized experience that funds itself.

– Global Property & Casualty and Specialty Risk Company –

Spend time with a talented team of leaders serving a direct- to-consumer and B2B brand conglomerate who provide innovative extended service plans and warranty programs for retailers, dealers, distributors, and manufacturers in numerous consumer and automotive markets. We will focus our discussion on how customer experience is at the center of delivering unparalleled service excellence and driving product usage and engagement with the consumers of the many brands we represent.

– Global Communications Media Company –

We will discuss how this household digital brand is educating and influencing its existing customer base on its evolving digital, technical and content offerings they possess. Our customer experience strategy is bringing brands people love to life through memorable customer experiences, and it is working…

– Insurance Company –

So, your customer is a family who knows your brand and the Field Agent who represents your brand. How do we control and drive a better consumer experience directly, when our centralized teams do not directly engage our customers? We will share the positive outcomes driven including cost reduction, deeper resolution and Field Agent engagement. These P&L wins are generated by delivering a SMART interaction focused on educating, solving and engaging our Field teams to more consistently and purposefully provide experience to our Field Agents.

– US Mortgage Company –

Meet leaders of an innovative mortgage and financial services company who are working to develop the perfect home loan landing and long-term customer relationship with one of our most prized national assets, our Veterans.