12th Customer Experience Summit
June 19th – 21st, 2018
Welcome – TPG Customer Experience Summit
“Is Your Business Customer Centered?”
Dear TPG Community,
Customer Experience (CX) measurement, analysis and improvement…continues to be one of the most consistent boardroom topics, transformation investment priorities and chronicled keys to organizational and business growth and success. Yet, for many, it is poorly-defined. Your TPG Customer Experience Summit will deliver you best practices and a productized methodology to improve the human-to-human interactions and memories you create for your prospects and customers. You will depart this Summit with actionable and practical direction to take within your business. You will build new CX community relationships. You will be inspired to engage your customers differently, both new and old.
Our 12th Customer Experience Summit focuses on learnings and experiences that creates value throughout your entire customer lifecycle. Are your business decisions focused and invested on your customer? Can you quantify what being customer-centric means? This year’s Customer Experience Summit will demonstrate the positive financial and strategic impact of being “Customer Centered” for your business and your career.
Our Customer Experience Summit features rich, Client-led Case Studies discussing customer and prospect strategic decisions, investments, responses and actions that matter. Our Client presenters include Directors, Vice Presidents and C-level talent from leading brands serving the financial, insurance, retail, communications, travel, automotive and entertainment industries.
We will illustrate our TPG QualityCare™ product line advancement. This year will focus on the integration of AI into our ‘Voice of Interaction’ products and update you on our QualityCare™ roadmap.
We have an opportunity to continue to lead customer experience forward, as one community, to serve the greater purpose in each of our roles in business and in our CX community. We are excited to host you and to further our Mission of Defining Customer Experience together.
THE DIFFERENCE BETWEEN GOOD AND EXCEPTIONAL IS IN THE DETAILS