TPG Community + TPG Team: Thank you for our most enjoyable and impactful event yet! Your comments, engagement, enthusiasm, support and efforts humble us. Thank you to the many who gave us great marks, ideas and sincere feedback. Lisa and I are very excited about the continued advancement of our community, purpose and products with...Read More
This may sound familiar to you Customer Service/ Experience/ Operations/ Marketing Executive… “We need to reduce costs in order to help deliver our number to the street.” “I need your help improving cost in our business model.” “Can we reduce how often we talk to our customers?” “What are the cost savings to us if...Read More
“This was an excellent use of my time; I leave the conference feeling empowered in understanding some things I can go do now to make a difference and move the needle from training engagement to sales.”
“Excellent Summit, very professional and high production value — well done! Case studies are compelling and applicable across all industries; multiple takeaways; impressive new products – tremendous value in integrating them with QualityCare℠.”
HISTORY Over the course of two decades, we have established ourselves as the industry standard, offering customer experience performance management products and services to the Fortune 500. TPG incorporated in October 1996, becoming the first dedicated professional services firm to offer independent quality assurance services to measure contact center customer experience.
CULTURE TPG works and acts like one big family. We love nothing more than producing solid work that makes our clients smile, then taking time out of our busy day to slow down, break some bread, and spend time as a family. Innovation and excellence are at the heart of everything we do. We draw...Read More
MISSION Be the most sought customer experience performance management business by creating the marketplace ROI model for measurement & improvement, improving our clients’ businesses while growing our own.