Making Your CX Data Meaningful to your Business… To those of us in the Customer Experience (CX) business, it is encouraging to see the … [Read More...] about Can You Honestly Say Your CX Metric is Meaningful to Your CEO?
TPG Community + TPG Team: Thank you for our most enjoyable and impactful event yet! Your comments, engagement, enthusiasm, support and … [Read More...] about TPG 2017 Client Summit – A Special Thank You
"Perception is your Customer's Reality." – Global Financial Product and Services Company – Driving a global business for business customer … [Read More...] about TPG’s 11th Annual Client Summit Case Studies
Welcome to TPG’s 11th Annual Client Summit “Perception is your Customer's Reality” Dear TPG Community, Customer Experience…it … [Read More...] about TPG Client Summit – 2017 Welcome Letter and Content Agenda
The saying, “that which is measurable can be improved,” remains truer than ever. The key to that saying, however, is to understand how to … [Read More...] about Years Later, ‘Quality’ Still Remains Relevant
This may sound familiar to you Customer Service/ Experience/ Operations/ Marketing Executive… “We need to reduce costs in order to help … [Read More...] about The Power of Human Touch