Creating The Ideal Conversation™
Powered by Anna™, our AI-based evaluation platform, we deliver Intelligent CX™. With solutions ranging from acquisition to risk management, we’re proud to help our partners create The Ideal Conversation, driving connections, resolution, and loyalty with customers and prospects.
Our Mission
Be the voice of humanity in a digital world to create and assess ideal communication experiences.
Built on Experience
TPG has offered customer experience solutions to Fortune 1000 clients for over two decades. In 1996, TPG became the first dedicated professional services firm to offer independent quality assurance services to measure contact center customer experience. Today, we’ve proudly established ourselves as the industry standard in transformative CX. Anna™, our AI-based evaluation platform, is at the heart of our customer experience platform. We continue to improve customer interactions and drive ROI opportunities for our partners around the globe.
TPG’s Core Values:
Leadership
Lisa DeFalco
CEO and Founder
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John Heltzer
Chief Operating Officer
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Tommy Shrove
Chief Information Officer
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Tim Sobey
Senior Director of Engineering
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Melissa Myers
Vice President of Customer Success
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Daniel Wyers
Vice President of Engineering
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Sean Warner
Vice President of Infrastructure, CISO
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Shanna Mitchell
Director of Process Engineering
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