Chief Operating Officer
John has been a part of the outsourced call center industry for over 18 years. John served in a number of Executive operational leadership roles including Sr. Vice President, Contact Center Operations, President, Contact Center Services Division and most recently as Executive Vice President, Chief Operating Officer. John was responsible for Global Operations including locations within the United States and Canada, as well as, off-shore operations in the Philippines and Mauritius.
In early 2001, John served as Vice President of Operations for another company, where he helped build the organization into one of the leaders in the design and deployment of front-end, speech-enabled technology applications.
John also spent three years at APAC Teleservices as Director of Operations, where he was responsible for 29 call centers across the United States.
John has been with TPG for 8 years and is Executive leadership for Strategic Solutions Team. John is in charge of oversight for operational execution and delivery of TPG’s Program Delivery Life Cycle & QualityCare product lines and achieving targeted return on investment outcomes designed for each of TPG’s portfolio clients. John is the lead point of contact for Change Management and Communication Plan delivery, resource strategy and total engagement satisfaction.
As our Chief Customer Operations Officer, John has oversight to the consistent & timely operational execution of our PDLC & QualityCare product lines to achieve the targeted ROI Outcome designed for each client.