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Creating The Ideal Conversation™

Powered by Anna™, our AI-based evaluation platform, we deliver Intelligent CX™. With solutions ranging from acquisition to risk management, we’re proud to help our partners create The Ideal Conversation, driving connections, resolution, and loyalty with customers and prospects.

Our Mission

Be the voice of humanity in a digital world to create and assess ideal communication experiences.

Built on Experience

TPG has offered customer experience solutions to Fortune 1000 clients for over two decades. In 1996, TPG became the first dedicated professional services firm to offer independent quality assurance services to measure contact center customer experience. Today, we’ve proudly established ourselves as the industry standard in transformative CX. Anna™, our AI-based evaluation platform, is at the heart of our customer experience platform. We continue to improve customer interactions and drive ROI opportunities for our partners around the globe.

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Leadership

Lisa DeFalco

Lisa DeFalco

CEO and Founder

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 John Heltzer

John Heltzer

Chief Operating Officer

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Tommy Shrove

Tommy Shrove

Chief Information Officer

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Tim Sobey

Tim Sobey

Senior Director of Engineering

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Melissa Myers

Melissa Myers

Vice President of Customer Success

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Daniel Wyers

Daniel Wyers

Vice President of Engineering

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Sean Warner

Sean Warner

Vice President of Infrastructure, CISO

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Shanna Mitchell

Shanna Mitchell

Director of Process Engineering

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Creating The Ideal Conversation

See how the TPG Customer Experience Platform™ can transform your business.